A transport network that leads the way in Europe in terms of accessibility.
All metro stations opened or refurbished since 1992 have been designed to guarantee accessibility. We continue to work to ensure the metro is accessible to all, gradually adapting facilities, installing voice navigation systems in lobbies, route guides for the blind in many stations and light operated door closing devices on ever more trains. A relief map of the metro network and a Braille metro guide have been available at Punt TMB information and customer service centres since 1992.
The metro network map allows users to find wheelchair-accessible stations.
The bus network has been fully adapted for people with reduced mobility since 2007. Our buses are currently accessible for people with functional disabilities with priority areas on board buses and visual and aural stop announcements, and an accessibility information device for the blind on the outside.
The Barcelona Bus Turístic has the same facilities as the rest of the fleet on the lower deck, plus an induction loop for hearing aid users to improve the sound quality of the audio guide.
The Montjuïc cable car has been fully wheelchair adapted since 2007 and in 2008 it was certified as fully accessible. TMB is in constant contact with organisations representing the disabled and with the Municipal Institute for People with Disabilities and is continuously adapting and improving its facilities and information systems.
All of TMB’s measures with respect to accessibility are reflected in the Accessibility Master Plan (download document) and have a single aim: to manage and adapt our transport services and infrastructures in order to remove all barriers and make them completely accessible to all.
- Everyone, regardless of their motor skills, must be able to enter all forms of transport.
- Everyone, whatever their language, culture or abilities, must be able to understand the information provided on routes and links.
- Public transport must feel comfortable and safe to encourage everyone to use it, irrespective of their personal characteristics.
- Universal accessibility and access for all
- Shared responsibility for the chain of accessibility
- Participation of those affected
- Integration, independent living and reducing the need for alternative measures
- Transversal communication between the internal departments involved
- Forward planning, pro-activeness and innovation
- Leadership and provision of know-how
- Maintenance of bus access ramps.
- Minimising incidents on the bus network.
- Adapting metro infrastructures.
- Maintenance of lifts and escalators.
- Civil defence on the metro.
- Information and communication technology on the bus and metro: infoaccessibility.
- Staff training and awareness raising on diversity issues.
- Signage and corporate information.
- Managing diversity and internal accessibility in TMB.
- Pilot scheme for mobility scooters to travel on bus and metro
International, European, Spanish, Catalan and local regulations with a direct or indirect effect on measures, together with the ethical and political commitments of the United Nations, were all taken into account when the Accessibility Master Plan was drawn up.
Specific funding for accessibility projects is different for the metro and bus networks. New works on vertical access systems (lifts and escalators) are financed by the Catalan Ministry of Town and Country Planning and Public Works, through the Directorate-General for Land Transport. The public company GISA is responsible for the works. Refurbishment and maintenance of stairs and walkways and platform extension work are financed from TMB’s own budgets.
Work done to adapt the bus network, including street ramps and bus interiors, is financed when carried out from TMB’s budgets, with a partial subsidy from IMSERSO.